# Generating a Support Hash
In order to provide you with the best support possible, we request you generate a support hash. This is entirely secure
and contains no personally identifying information. If you want to see what will be sent, you can refer to the
About Redux page within your WordPress instance.
Redux 3.4.5+ is required
If you have an early version, please update.
Table of Contents
# Initiate a Support Hash Request
In your control panel, navigate on the left side to Tools -> Redux Framework. Once on that page, click on the
tab and follow the instructions.
# But the Menu Item is Missing
If the menu item is missing then navigate to the URL manually.
~ with your WordPress base URL (site URL).
# That didn't work!
Then Redux isn't running or your theme/plugin developer has modified the core and embedded Redux. You'll need to install a different version of Redux. We suggest installing the WordPress.org plugin.
# Ok, now what?
Once you have the full Support URL/Hash, you need to post it on our issue tracker.